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DJI Care Refresh: Everything You Need to Know


DJI Care Refresh and DJI Care Refresh Plus are two vital after-sales plans from DJI designed to give you peace of mind from the moment you unbox your new DJI product. From usage policy and coverage protection to replacement services and shipping fees, this articles covers everything you need to know about DJI Care Refresh and DJI Care Refresh Plus! The following information applies to DJI Care Refresh (US).

If you’ve just started using DJI products or you’re an experienced content creator, investing in a care protection plan is must if you want to protect your investment. Whether you’re soaring above beautiful landscapes or taking handheld holiday footage on the go, DJI Care Refresh and DJI Care Refresh Plus over you full, comprehensive protection. They offer up to two replacement units in one year and whole load of other benefits. Let’s take a look!

What Is DJI Care Refresh and DJI Care Refresh Plus?

DJI Care Refresh is a 12-month service plan that provides complete and comprehensive cover should your DJI product be damaged during normal use. Normal product warranties don’t cover accidental damage.

DJI Care Refresh Plus provides a one year extension to your DJI Care Refresh plan. On top of all the DJI Care Refresh benefits, DJI Care Refresh Plus also increases your product warranty by at least 12 months.


What Does DJI Care Refresh Include?

Two Product Replacements

One of the most important benefits of DJI Care Refresh is that it offers you up to two product replacements in one year for a small charge. This means you can quickly replace your DJI product without any fuss.

DJI Care Refresh

Water Damage Coverage

Despite how well you look after your product, water damage can occur when you’re out and about. DJI Care Refresh completely covers your DJI drones and other DJI products against water damage.

DJI Care Refresh Water Damage

Comprehensive Coverage

It takes a lot of time to choose the right product, and it’s frustrating if you can’t continue to use your product because it has sustained some damage. DJI Care Refresh covers you against user error, signal interference, collisions, water damage, and drop damage. This means you can focus on making the best shots you’ve ever created.

DJI Care Refresh Coverage

VIP Phone Sevice

Whatever product issues you encounter, DJI have product experts waiting to help you. Whether it’s advice about your product or technical requests, DJI Care Refresh gives you access to a VIP phone service that connects you with a product expert straight away.  

DJI Care Service

Free Shipping

If you are shipping your damaged product back to DJI in the same region where you purchased it, DJI will cover the shipping costs. It’s that simple.

DJI Care Refresh Shipping

Get DJI Care Refresh


Why Should You Get DJI Care Refresh Plus?

One-Year DJI Care Refresh Extension

DJI Care Refresh Plus offers a one-year extension to your DJI Care Refresh protection, giving you all the benefits of DJI Care Refresh for an extra year. This keeps your product protected for an additional year against accidental damage during normal product use.

Extended Warranty

DJI Care Refresh Plus gives you a prolonged product warranty period, at least up to an extra 12 months. 

Express Service

DJI Care Refresh Plus offers an express service that gives you the option to skip the damage assessment and quotation process. This means your product will be replaced as soon as it arrives at DJI, which means you can get your product back quicker.

Get DJI Care Refresh Plus


What Products do DJI Care Refresh and DJI Care Refresh Plus Cover?


What Product Parts are Covered by DJI Care Refresh and DJI Care Refresh Plus?

  Aircraft Camera Gimbal Propellers Battery Grip
DJI Spark Yes Yes Yes Yes Yes N/A
DJI Mavic Series Yes Yes Yes Yes Yes N/A
DJI Phantom Series Yes Yes Yes Yes No N/A
DJI Inspire 2 Yes N/A N/A Yes No N/A
DJI Zenmuse N/A Yes Yes N/A N/A N/A
DJI Osmo Action N/A Yes Yes N/A Yes N/A
DJI Ronin Series N/A N/A Yes N/A No Yes

 


DJI Care Refresh Replacement Fees

DJI Care refresh includes up to two product replacements in one year. Let’s take a look at how much each replacement costs.

Product

First Replacement Fee ($)

Second Replacement Fee ($)

DJI Mavic Air 2 69 99
DJI Mavic Mini 40 49
DJI Mavic 2 119 139
DJI Mavic Pro 79 129
DJI Mavic Pro Platinum 89 139
DJI Mavic Air 69 99
DJI Osmo Action 29 39
DJI Osmo Pocket N/A N/A
DJI Osmo Mobile 3 N/A N/A
DJI Spark 49 69
DJI Inspire 2 209 329
DJI Zenmuse X5S 149 219
DJI Zenmuse X7 379 529
DJI Phantom 4 Pro Series 99 149
DJI Phantom 4 Advanced 99 139
DJI Phantom 3 SE 69 79
DJI Ronin-S 59 69
DJI Ronin-SC 49 59

 


Is DJI Care Refresh and DJI Care Refresh Worth It?

The question you are probably asking right now. Let’s take a look at some of the reasons why DJI Care Refresh and DJI Care Refresh Plus are useful.

First Time Flying or Shooting

Flying a DJI drone or shooting with a DJI gimbal or camera for the first time might be a daunting experience for some. With DJI Care Refresh, you can use your product without worrying about damaging it. DJI Care Refresh covers replacement parts, repairs, shipping costs, and even up to two complete replacement products.

DJI Care Refresh Parts

Challenging Shooting Locations

Sometimes things can go wrong when you are shooting in unfamiliar places. DJI Care Refresh provides coverage for many of those unpredictable moments.

DJI Care Refresh Plus

Adverse Weather Conditions

If anything can change quickly while you’re filming your adventures, it’s the weather. A strong gust of wind or a sudden storm can cause some damage to your DJI products. Thankfully, DJI Care Refresh provides water damage and accidental damage coverage. This coverage is not included in standard product warranties, so it’s great protection for any content projects you’ve got planned.


How to Activate DJI Care Refresh and DJI Care Refresh Plus

DJI Care Refresh can be connected to a DJI product when it satisfies one of the following criteria:

  • New and un-activated DJI products;
  • DJI aircraft of DJI gimbal were activated in the last 48 hours;
  • DJI handheld device was activated within the last 30 days;
  • Repaired in an official DJI Service Center (within 72 hours of receiving an email invitation);
  • Aircraft approved via video verification.

DJI Care Refresh Plus is easy and simple to activate. Follow these simple instructions to get set up in seconds:

  1. Verify the DJI Care Activation code;
  2. Bind the product’s serial number;
  3. Enter your personal information.

The DJI Care service plan and the corresponding product must be purchased from the same country or region. The service plan can only be bound to a drone purchased from DJI’s official or authorized sales channel and used in the country or region where it is purchased.


How Does the DJI Care Refresh and DJI Care Refresh Plus Process Work?

  1. Your DJI product gets damaged;
  2. Fill out an online repair request;
  3. Send your DJI product to the DJI Repair Center;
  4. Your DJI product is replaced/warranty is repaired;
  5. DJI ships your product back to you for free.

How does DJI Care Refresh work?


DJI Care Refresh FAQ + DJI Care Refresh Plus FAQ

1. What is DJI Care Refresh?

DJI Care Refresh is a 12-month service plan that provides complete and comprehensive cover should your DJI product be damaged during normal use.

2. What is DJI Care Refresh Plus?

DJI Care Refresh Plus provides a one year extension to your DJI Care Refresh plan. On top of all the DJI Care Refresh benefits, DJI Care Refresh Plus also increases your product warranty by at least 12 months.

3. What’s the difference between DJI Care Refresh/DJI Care Refresh Plus and a standard DJI product warranty? 

DJI Care Refresh covers accidental damage occurs, which isn’t covered by the standard warranty.

4. Why should I buy DJI Care Refresh/DJI Care Refresh Plus?

DJI Care Refresh can greatly reduce service processes and save you money. If 
if the repair costs are covered by the standard product warranty, the remaining replacement balance on your DJI Care Refresh will not be affected. DJI Care Refresh plus extends your coverage for an extra year.

5. Does DJI Care Refresh support international coverage?

Currently, DJI Care Refresh only works in the country or region that you chose when purchasing the service plan. DJI Care Refresh and the corresponding product must be purchased from the same country or region.

6. How to buy DJI Care Refresh

Go to the DJI Online Store and input the serial number of your product to purchase DJI Care Refresh. After DJI Care Refresh is successfully purchased, it will bind to your product automatically.

You can also go to an official DJI flagship store or an authorized store to purchase a DJI Care Refresh activation card. After purchasing, please follow the instructions on the card to bind DJI Care Refresh.

7. How to buy DJI Care Refresh Plus

DJI Care Refresh Plus can be purchased if DJI Care Refresh has already been purchased, hasn’t expired, or there is at least one product replacement left under DJI Care Refresh.

8. How to activate DJI Care Refresh

DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:

· Brand new and un-activated DJI product;
· DJI aircraft or DJI gimbal activated within the last 48 hours;
· Handheld device activated within the last 30 days;
· Repaired in an official DJI Service Center (within 72 hours of receiving email invitation);
· Aircraft approved via video verification.

9. How to get DJI Care Refresh if my DJI product has already been activated for a long time?

Yes. You can apply for video verification. After the verification is passed and you receive a purchasing notice, you can purchase DJI Care Refresh within 72 hours after you receive the notice.

10. How do I purchase DJI Care Refresh for my Inspire 2 with a Zenmuse series gimbal?

The DJI Care Refresh warranty plan is separately available for the Inspire 2, Zenmuse X4S, Zenmuse X5S, and Zenmuse X7 camera. If more than one camera is purchased, DJI Care Refresh can be purchased for each one.

11. How to return DJI Care Refresh

If your DJI product is returned according to DJI’s return policy, you can apply to return DJI Care Refresh as well. If your DJI product has not been returned, then you cannot return DJI Care Refresh.

12. How to bind DJI Care Refresh to my DJI product?

 If you purchase a DJI product and select DJI Care Refresh with your order on DJI Store, DJI Care Refresh will bind to your product automatically. You don’t need to bind the service with the product again.

If you purchase DJI Care Refresh separately on DJI Store, you need to enter the serial number of your product according to the prompt page when purchasing the service.

If you purchase a DJI Care Refresh activation card, you need to enter your activation code and serial number of your product through DJI Care Activation page to activate your DJI Care Refresh service.

13. How to bind DJI Care Refresh plus to my DJI product if I purchased it separately?

If you purchase DJI Care Refresh Plus separately on DJI’s Online Store, you need to enter the serial number of your product on the prompt page.

14. How long does DJI Care Refresh/DJI Care Refresh last?

DJI Care Refresh is valid for 12 months. DJI Care Refresh Plus is valid for an additional twelve months.

15. How is the DJI Care Refresh Plus validity period calculated?

The coverage period of DJI Care Refresh is 12 months and starts from the day when your DJI Care Refresh expires. If your product has been replaced twice before DJI Care Refresh expires, DJI Care Refresh + will not take effect until your DJI Care Refresh expires.

The DJI Care Refresh Plus warranty service starts from the day when the product’s warranty service expires and ends when the DJI Care Refresh replacement service is expired.

16. When does DJI Care Refresh become active?

If you purchase a DJI product and select DJI Care Refresh with your order on DJI Store,  DJI Care Refresh comes into effect at 12 a.m., two days after the shipping day.

If you purchase DJI Care Refresh separately on DJI Store or from other channels, then DJI Care Refresh comes into effect at 12 a.m. of the date specified on the warranty service agreement.

17. How to renew DJI Care Refresh?

If your DJI Care Refresh is still active, and there is at least one product replacement left,  you can purchase DJI Care Refresh +, which extends your replacement service for one more year as well as prolonging your product’s warranty period.

18. Does DJI Care Refresh offer new replacement products?

The replacement products are brand-new products or equivalent to brand-new products in performance and reliability.

19. Does the replacement product automatically link to the original DJI Care Refresh plan?

Yes. Whenever you replace your DJI product, the DJI Care Refresh plan will be bound to your new replacement, and the original warranty period will continue.

Click here for more DJI Care Refresh FAQ and here for more DJI Care Refresh Plus FAQ.

DJI Care Refresh Service Terms

For a full list of DJI Care Refresh service terms including period of validity, termination, and replacements, please click here.


Conclusion

We hope this article gave you a comprehensive understanding of DJI Care Refresh and DJI Care Refresh Plus. Visit the DJI Online Store to buy DJI Care Refresh or DJI Care Refresh Plus today!

If you want to learn more about looking after your drone check out these articles:

Battery Care is More Important than you Think

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